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Terms of Sales

Procosmet SA

Procosmet SA, an anonymous company registered in the Swiss Commercial Register, in the canton of Geneva, under the number CH-660.0.989.013-7 (Federal Register), whose head office is located at 31, avenue de la Praille, 1227 Carouge, is in charge of the import-export trade of any product helping to enhance the beauty and well-being as well as the distance selling service of the products of the online shop, through the website www.pro-cosmet.ch .

The present "General Conditions of Sale" online and delivery apply to all business concluded between the customer and Procosmet SA through the website www.pro-cosmet.ch.

The command

Orders can be placed from the website: www.pro-cosmet.ch Several validation screens allow the customer to return to his order. Thus, the order will be definitively recorded only at the last validation, at the click of acceptance which has value of signature. The order will be effective only when the payment centers have agreed on the transaction. In case of refusal of said centers, the order will be automatically canceled. Procosmet SA only delivers the different products of the shop within the limits of available stocks. Procosmet SA has the right to set limit values, valid per order or per unit of time.

Minimum order

There is no minimum order.


The prices of the products are indicated in CHF (Swiss Franc) or in € (Euro) The value-added tax is displayed in the final invoice. The latest prices set apply. Subject to change.

Payment method

Procosmet SA requests a prepayment to realize and send orders to the customer. The payment methods accepted are the credit cards mentioned on the website
www.pro-cosmet.ch to know: VISA, EUROCARD / MASTERCARD, Paypal and in Switzerland, POSTCARD. If you are under 18 years old or if you do not use your credit card, you must obtain prior authorization from the cardholder before entering card details. By clicking on the button "validate", you confirm that you have previously obtained the formal agreement of the holder of the credit card.

Protection of personal data

All the information requested from the customer is intended solely for the management of the order by Procosmet SA.
Procosmet SA guarantees its confidentiality in accordance with Swiss data protection legislation.

Security of transactions

Credit card transaction management is provided by SIX Card Solutions (saferpay.com). The SIX Card Solutions data center meets all the security requirements of payment card organizations. Only the latest security and encryption technologies are used. The computer center is serviced 24 hours a day, 7 days a week to ensure optimal availability Saferpay.com ensures the security of your personal data. Saferpay.com carefully protects your data against the risk of loss, misuse, access or disclosure to unauthorized persons, falsification or destruction. The customer indicates the details of his credit card not on the website of www.pro-cosmet.ch but in the payment window of Saferpay. Since the e-commerce software of www.pro-cosmet.ch and the Saferpay system are located on separate servers, it is impossible for the credit card details to be stored in the e-commerce software database. The risk of misuse of the credit card is thus considerably reduced. Saferpay.com will not reveal your personal data to any third party. Saferpay uses cookies as part of the payment process to process the transaction and verify the validity of your registration. Saferpay does not archive the use of the site by visitors. When a person visits the site, a cookie is transmitted to his computer (if the user accepts cookies) or, if the person has already visited the site before, the cookie is read by our server. If you set your browser to not accept cookies from saferpay.com, you will not be able to execute your transactions through Saferpay. Procosmet SA will not be held responsible for problems that may occur during secure transactions because this responsibility lies with the various organizations providing these services.

Preparation time

The deadlines are those of the preparation of the customer's order. For orders via the website www.pro-cosmet.ch, the preparation time is one to five days subject to products in stock.
The delivery times are the usual deadlines for postal mail.

Place of delivery

Orders via the website www.pro-cosmet.ch are delivered to the delivery address that the customer has indicated during the ordering process.

Delivery method

Products ordered via the website www.pro-cosmet.ch are delivered by post to the address listed on the customer's order.

Packing and delivery charges

The costs of packaging and delivery of the products of the shop are the responsibility of Procosmet SA. Procosmet SA is not responsible for the customs fees / taxes and / or VAT on deliveries of products from the shop outside Switzerland.


Despite the implementation of a powerful quality control, it is always possible that an error slip. If it comes from our services, we will deliver the modified order for free. At the time of delivery, if the original packaging is damaged, torn open, it is necessary to check the condition of the items. Products with a defect must be returned to us within 10 working days of delivery and will be replaced free of charge. The return costs are the responsibility of the customer and the delivery costs borne by Procosmet SA.

"Force majeure"

Procosmet SA disclaims any liability for any breach of its contractual obligations in the event of force majeure or forfuite: war, catastrophe, fire, flood, ...; in a general way any event not allowing the good execution of the orders.

Applicable Law and Jurisdiction

These conditions will be governed by and construed in accordance with Swiss law. The parties, on the one hand: the customer and on the other hand: the company Procosmet SA, expressly agree that any dispute shall be submitted to the exclusive jurisdiction of the competent courts of the Canton of Geneva, Switzerland. The For is Geneva, Switzerland.

Version: January 2018

Procosmet SA reserves the right to modify the present "General Conditions of Sale" at any time.